FAQ

General

• Tablet Compatibility Guide
• My PuK product is missing some parts.
• My PuK Products are causing Multi-touch issues.

PuK Gaming Community

• Where can I keep up to date on PuK?

Technical Specifications

• Where are PuK products manufactured?

Order Management, Shipping & Delivery

• What forms of payment do PuK Gaming accept?
• Can I buy a PuK Gaming Gift Card?
• Discount Code information
• Can I claim back VAT on PuK orders?
• Can I add a previous order to my new PuK Gaming account?
• How can I change the email address and other contact information for my PuK Gaming account?

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Warranty, Returns & Cancellations

• How do I cancel my open order?
• I have an issue with my PuK product. How can I get a replacement?
• I have an issue with my PuK product. How can I get a refund?
• What warranty is offered with PuK products?

Care and Maintenance

• How do I care for my PuK Grips?
• How do I care for my PuK Thumbstick?

The PuK Gaming Experience

• Can I use the PuK Thumbstick for Cloud Gaming?
• Will the magnets in PuK products Damage the electronics in my Mobile device?
• Can I use multiple PuK Thumbsticks on one device?
• Does The PuK Thumbstick work for driving games?
• Does the Puk Thumbstick work for aiming in games?
• How does the PuK Ecosystem make me a more competitive gamer?